Organizational learning in the hotel sector

Abstract

This article aims to present a review of the literature on organizational learning and reflection of the same in the service sector, specifically the hospitality. This study proposes a conceptual model of organizational learning as a competitive advantage based on four dimensions: (1) organizational culture, (2) knowledge, (3) change and innovation and (4) development (continuous improvement). The methodology used in the study was a literature review on the topic. The results show that the organizational learning is the acquisition of a new competence for organizations.